An inbound contact centre is a centralized hub where customer inquiries, support requests, and service issues are received via various communication channels such as phone, email, and chat. The primary focus of an inbound contact centre is to provide timely and efficient responses to customer queries, resolve issues, and offer support. Agents in these centres are trained to handle a wide range of customer interactions and strive to deliver high-quality service to enhance customer satisfaction and loyalty.

An inbound contact centre is a centralized hub where customer inquiries, support requests, and service issues are received via various communication channels such as phone, email, and chat. The primary focus of an inbound contact centre is to provide timely and efficient responses to customer queries, resolve issues, and offer support. Agents in these centres are trained to handle a wide range of customer interactions and strive to deliver high-quality service to enhance customer satisfaction and loyalty.